FAQ — plain answers
Questions homeowners actually ask.
Booking, pricing, what a visit looks like, and how often a chimney really needs attention — answered the way we'd explain it standing in your driveway. If your question isn't here, call and ask.
Booking & scheduling
Use the schedule page: choose a service, pick a preferred date and arrival window, and submit your details. The whole thing takes a couple of minutes, and you'll see a confirmation screen with a reference number when your request goes through.
Not quite — your appointment isn't final until our team confirms it. We review every request against the schedule, then confirm your date and window with you by email if you provided one, otherwise by phone.
Sunday through Thursday, 8 AM to 6 PM. Friday, 8 AM to 3 PM. We're closed Saturdays.
Yes — that's what the inspection is for. Book a chimney inspection, describe what you're seeing (a smell, a stain, a noise) in the notes, and we'll figure out what's actually going on before recommending anything.
Pricing
The inspection fee is $149. If you proceed with recommended service, the fee is credited toward that work — you don't pay twice for finding the problem.
Because honest repair pricing depends on your chimney — its height, condition, materials, and what the assessment actually finds. Instead of a number that would have to change later, you get a written scope and price after the assessment, and nothing goes ahead without your approval.
The visit
Protecting your home is part of the job: floors are covered before work starts, the fireplace opening is sealed off for dusty work, and we use a HEPA-filter vacuum to control soot and debris.
Yes. Every job is photo-documented — you see pictures of your own chimney before and after the work, along with a plain-English explanation of what they show.
We stop and show you. Any additional work is scoped in writing and happens only with your approval. If something can safely wait, we say so.
You'll have a confirmed arrival window in advance, and the technician calls 30–60 minutes before arriving so you're not stuck waiting by the door.
Chimney care
The National Fire Protection Association (NFPA 211) recommends an annual chimney inspection, even with light fireplace use. Moisture, animals, and normal settling cause problems that aren't visible from the living room.
There's no fixed schedule that fits every home — it depends on how much you burn and what the flue looks like. The honest answer: clean when an inspection shows buildup that needs removing, not on a calendar.
The usual suspects, roughly top to bottom: a missing or damaged cap letting rain straight in, a cracked crown soaking water into the structure, failed flashing where the chimney meets the roof, and porous or damaged masonry absorbing water through the walls. An inspection identifies which one you're dealing with.
No — many older Connecticut homes have unlined flues or original clay-tile liners, and their condition varies widely. An inspection tells you what your chimney has and whether it's doing its job.
Still have a question?
Ask a person, not a page.
Call and describe what you're seeing, or book online and put it in the notes — we read every request before confirming.