Terms of Service

1. Introduction

These Terms of Service govern requests for chimney inspection, cleaning, repair, maintenance, and related services submitted through the Charter Oak Chimney website. By submitting a service request through our online scheduling form, you agree to these terms.

Charter Oak Chimney reserves the right to decline or modify any service request at its discretion. These terms apply to all service requests submitted through the website.

2. Online Scheduling Requests

Online scheduling through this website creates a preferred appointment request. The selected date and time window is not guaranteed until confirmed by Charter Oak Chimney.

Availability may change based on:

• Service route and geographic scheduling
• Weather conditions
• Safety considerations
• Property access requirements
• Job complexity
• Technician availability

Charter Oak Chimney will review each request and contact the customer to confirm or adjust the appointment details.

3. Customer Information

By submitting a service request, the customer agrees to provide accurate information including:

• Full name
• Phone number
• Email address
• Service address
• Service description and relevant details
• Photos, if uploaded

The customer authorizes Charter Oak Chimney to use the submitted information to contact them via phone, email, and SMS/text messaging regarding their service request, schedule service, provide updates, and maintain records related to the request.

SMS/text messages are sent only to customers who provide express opt-in consent on the service request form. Customers may opt out of SMS/text messages at any time by replying STOP. Message and data rates may apply. Message frequency may vary. For details on the types of SMS messages we send and how mobile opt-in data is handled, see the SMS/Text Messaging section of our Privacy Policy.

4. Photos and Uploaded Materials

Photos and other materials submitted through the service request form are used to review and understand the nature of the request. Uploaded photos help our team prepare for the service visit and may be used to provide a preliminary assessment.

However:

• Photos do not replace an in-person inspection.
• Online review of submitted photos does not create a final diagnosis or final quote unless confirmed in writing by Charter Oak Chimney or the assigned service provider.
• Chimney condition, damage, and repair needs must be evaluated on-site by a qualified technician.

5. Subcontractor / Partner Technician Authorization

Customer understands and agrees that Charter Oak Chimney may, when appropriate or when unavailable, assign, refer, dispatch, or coordinate the service request with a qualified subcontractor, partner technician, affiliated service provider, or third-party service company.

The subcontractor or partner may:

• Contact the customer directly
• Inspect the property
• Provide chimney service
• Complete the requested work

Additional provisions:

• Subcontractors and partner technicians are responsible for their own licensing, insurance, work quality, and compliance with applicable regulations.
• Charter Oak Chimney may coordinate scheduling and communication between the customer and the assigned provider.
• Final service terms, pricing, and scope may depend on the provider actually performing the work.

6. No Guaranteed Diagnosis from Website

All content on this website, including service descriptions, educational information, and seasonal guidance, is provided as general information only.

The actual condition of any chimney, fireplace, flue, or related component must be evaluated through an on-site inspection by a qualified technician. Photos and form submissions are not a substitute for a physical inspection.

7. Estimates and Pricing

Submitting a service request through this website does not guarantee a fixed price for any service.

Final pricing depends on:

• Service type and scope
• Property access conditions
• Current chimney condition
• Required parts and materials
• Labor requirements
• Any additional work identified during the service visit

Any estimate provided must be confirmed by Charter Oak Chimney or the assigned service provider before work begins.

8. Customer Responsibilities

To support safe and efficient service delivery, the customer agrees to:

• Provide safe access to the chimney, fireplace, and roof area
• Clear the fireplace area if indoor service is required
• Secure pets during the service visit
• Disclose any known hazards, structural issues, or safety concerns
• Stop using the fireplace immediately if there is a suspected safety issue such as a chimney fire, gas leak, or structural failure, and contact emergency services if necessary

9. Weather and Safety

Roof and chimney work may be rescheduled due to unsafe working conditions, including but not limited to:

• Rain, snow, or ice
• High wind
• Steep or unsafe roof pitch
• Unsafe access conditions
• Other safety-related factors

Charter Oak Chimney prioritizes the safety of technicians, customers, and property. Rescheduling due to weather or safety conditions is at the discretion of the company or assigned service provider.

10. Marketing Consent

If the customer opts in to marketing email communications during the service request process, Charter Oak Chimney may use the provided email address to send:

• Promotional offers
• Seasonal chimney care reminders
• Service updates and announcements
• Educational content related to chimney maintenance

The customer may unsubscribe from marketing email communications at any time by following the unsubscribe instructions included in each email or by contacting Charter Oak Chimney directly.

Marketing email consent is separate from SMS/text messaging consent for service-related communications. SMS/text messaging terms are described in the Customer Information section of these Terms and in the Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Charter Oak Chimney's liability arising from or related to the use of this website and the submission of service requests is limited to the amount paid by the customer for the specific service in question.

Charter Oak Chimney is not liable for indirect, incidental, consequential, or punitive damages arising from the use of this website, reliance on website content, or delays in service scheduling.

This limitation does not affect any rights that cannot be excluded or limited under applicable law.

12. Changes to Terms

Charter Oak Chimney may update these Terms of Service from time to time. The version number and effective date will be updated at the top of this page.

The version of these terms accepted by the customer at the time of their service request submission will be logged as part of the consent record.

13. Contact

For questions about these Terms of Service, please contact Charter Oak Chimney:

• Email: info@charteroakchimney.com
• Online: Submit a request through our website
• Service Area: Connecticut