Version 1.0 — Effective May 2025
These Terms of Service govern requests for chimney inspection, cleaning, repair, maintenance, and related services submitted through the Charter Oak Chimney website. By submitting a service request through our online scheduling form, you agree to these terms.
Charter Oak Chimney reserves the right to decline or modify any service request at its discretion. These terms apply to all service requests submitted through the website.
Online scheduling through this website creates a preferred appointment request. The selected date and time window is not guaranteed until confirmed by Charter Oak Chimney.
Availability may change based on:
Charter Oak Chimney will review each request and contact the customer to confirm or adjust the appointment details.
By submitting a service request, the customer agrees to provide accurate information including:
The customer authorizes Charter Oak Chimney to use the submitted information to contact them regarding their service request, schedule service, provide updates, and maintain records related to the request.
Photos and other materials submitted through the service request form are used to review and understand the nature of the request. Uploaded photos help our team prepare for the service visit and may be used to provide a preliminary assessment.
However:
Customer understands and agrees that Charter Oak Chimney may, when appropriate or when unavailable, assign, refer, dispatch, or coordinate the service request with a qualified subcontractor, partner technician, affiliated service provider, or third-party service company.
The subcontractor or partner may:
Additional provisions:
All content on this website, including service descriptions, educational information, and seasonal guidance, is provided as general information only.
The actual condition of any chimney, fireplace, flue, or related component must be evaluated through an on-site inspection by a qualified technician. Photos and form submissions are not a substitute for a physical inspection.
Submitting a service request through this website does not guarantee a fixed price for any service.
Final pricing depends on:
Any estimate provided must be confirmed by Charter Oak Chimney or the assigned service provider before work begins.
To support safe and efficient service delivery, the customer agrees to:
Roof and chimney work may be rescheduled due to unsafe working conditions, including but not limited to:
Charter Oak Chimney prioritizes the safety of technicians, customers, and property. Rescheduling due to weather or safety conditions is at the discretion of the company or assigned service provider.
If the customer opts in to marketing communications during the service request process, Charter Oak Chimney may use the provided email address to send:
The customer may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in each email or by contacting Charter Oak Chimney directly.
To the fullest extent permitted by applicable law, Charter Oak Chimney's liability arising from or related to the use of this website and the submission of service requests is limited to the amount paid by the customer for the specific service in question.
Charter Oak Chimney is not liable for indirect, incidental, consequential, or punitive damages arising from the use of this website, reliance on website content, or delays in service scheduling.
This limitation does not affect any rights that cannot be excluded or limited under applicable law.
Charter Oak Chimney may update these Terms of Service from time to time. The version number and effective date will be updated at the top of this page.
The version of these terms accepted by the customer at the time of their service request submission will be logged as part of the consent record.
For questions about these Terms of Service, please contact Charter Oak Chimney:
