1. Information We Collect
When you submit a service request through the Charter Oak Chimney website, we may collect the following information:
- Name — Your full name as provided on the request form
- Email address — Used for appointment confirmation and service communication
- Phone number — Used for scheduling coordination and service updates
- Service address — The property address where chimney service is requested
- City and ZIP code — To determine service area and route scheduling
- Service type — The type of chimney service you are requesting
- Preferred appointment date and time window — Your requested service window
- Uploaded photos — Photos submitted to help us understand the service request
- Notes and descriptions — Any additional information you provide about the request
- Website usage data — If analytics tools are used, we may collect anonymized usage data such as pages visited, time on site, and device type
2. How We Use Your Information
We use the information you provide to:
- Respond to your chimney service request
- Schedule and confirm appointments
- Provide chimney service communication, updates, and follow-ups
- Send estimates or service-related correspondence
- Maintain business records for service history and operations
- Improve our website, scheduling system, and service delivery
- Send marketing communications only when you have provided consent or where otherwise legally permitted
3. Sharing Your Information
We may share your information with:
- Internal team members — For scheduling, service coordination, and customer communication
- Subcontractors, partner technicians, and affiliated service providers — When needed to complete or coordinate your chimney service request. See our Subcontractor Authorization terms for details.
- Service providers — Email delivery, form handling, website hosting, CRM, and other technology providers that support our operations
- Legal or compliance purposes — If required by law, regulation, legal process, or governmental request
We do not sell your personal information to third parties for their own marketing purposes.
4. Marketing Communications
If you consent to marketing communications during the service request process, you may receive occasional emails including:
- Promotional offers and seasonal discounts
- Chimney care reminders and seasonal preparation tips
- Service updates and company announcements
- Educational content about chimney maintenance and safety
Every marketing email will include clear instructions to unsubscribe. You may opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting Charter Oak Chimney directly to request removal from the marketing list
Unsubscribing from marketing emails will not affect service-related communications about your active requests or appointments.
5. Data Retention
We retain your information as follows:
- Service request records — Kept as needed for business operations, legal compliance, accounting, warranty tracking, and operational purposes
- Marketing consent records — Maintained unless you unsubscribe or request deletion where applicable
- Consent logs — Retained as part of our compliance records, including the date, time, consent version, and specific terms accepted
6. Your Choices
You have the following choices regarding your personal information:
- Request correction — If your contact information is inaccurate, you may request a correction
- Request deletion — Where applicable under law, you may request that we delete your personal information. Certain records may be retained for legal or operational reasons.
- Opt out of marketing — You may unsubscribe from marketing emails at any time
- Contact us — For any privacy-related request, you may contact Charter Oak Chimney using the information provided at the bottom of this page
7. Security
We use reasonable administrative, technical, and physical safeguards to protect the information you provide. These include secure hosting, encrypted connections where available, and access controls for internal systems.
No website, email transmission, or data storage system can guarantee absolute security. While we take reasonable steps to protect your information, we cannot guarantee that unauthorized access, disclosure, or loss will never occur.
8. Third-Party Service Providers
Our website and operations may use third-party service providers including:
- Website hosting providers
- Form handling and processing services
- Email delivery platforms
- Analytics tools for website performance
- Customer relationship management (CRM) systems, if used
These providers may process your information as needed to deliver their services. We do not list specific provider names unless they are material to your understanding of how your information is handled.
9. Updates to This Policy
This Privacy Policy may be updated from time to time. When changes are made, the version number and effective date at the top of this page will be updated.
We encourage you to review this policy periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
